In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. As a service organization, customer service and customer satisfaction should be the prime concern of our Bank. The Bank believes that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones.
The aim of Bank is to minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances.
We have properly trained staff. We are dealing with people and hence difference of opinion and areas of friction can arise. With an open mind and a smile on the face we will be able to win the customer’s confidence.
LAKHBIR SINGH KAURA